Refund Policy
Refund Policy
Last updated: 3 September 2026
This is the refund policy that applies today.
Planeward subscriptions
Pro is a monthly subscription billed through Polar. Cancel from billing in the app. You keep access until the end of the paid period.
If you just moved a workspace to Pro and it is not what you needed, email [email protected] within 14 days of the first Pro charge for that workspace. We will refund that first period.
After the first period, we do not refund unused time on a month you already started, except where the law requires it. Extra seats and workflow-run overage billed in a period are not refunded separately.
Enterprise is a custom plan. Refunds follow what we agreed in writing for that workspace. Email [email protected].
Hobby is free. There is nothing to refund on Hobby.
Invoices you send from a workspace
If you invoice your customers from a workspace, those payments are between you, your customer, and the payment method you configured (Stripe, PayPal, Wise, or bank transfer).
Planeward does not take a platform cut of those payments. Processor fees belong to that processor, not to a Planeward subscription.
Refunds, chargebacks, and payment disputes on those invoices are yours to handle with your customer and the processor. We do not issue those refunds.
Contact
Questions: [email protected].