Terms of Service

Terms of Service

The rules for using Planeward. Accounts, workspaces, acceptable use, and what we do not promise.

Last updated: 3 September 2026

These Terms of Service (“Terms”) are the rules for using Planeward. They cover the marketing site at planeward.com and the Planeward web application (together, the “Services”).

By using the Services, you agree to these Terms. If you do not agree, do not use Planeward.

1. Who we are

Planeward is operated by Planeward. Questions about these Terms go to [email protected].

The Privacy Policy explains what we collect. The Refund Policy explains refunds.

2. Accounts

You sign in with Discord or an email and password. We send a verification email when you create an account with email.

  • You must be at least 18 years old.
  • You must provide accurate account details and keep access to the Discord account or email address you use to sign in.
  • You are responsible for activity on your account.
  • We may suspend or close an account if we suspect unauthorized use, abuse, or a violation of these Terms.

Do not share your sign-in. If you lose access to Discord or the email inbox you used to register, contact [email protected].

3. Workspaces and your content

A workspace holds members, projects, tasks, comments, files, and any customers or invoices you create there.

  • You (and the people you invite) own the content you put in a workspace.
  • You grant Planeward a limited license to host, display, and process that content only as needed to run the Services.
  • You are responsible for what you and your members put in a workspace, including files and customer records.
  • Inviting someone gives them access according to the roles and project grants you set. Membership does not carry across workspaces.

We do not claim ownership of your workspace content.

4. Invoicing your customers

Invoices in a workspace bill your customers, not Planeward.

If you connect Stripe, PayPal, Wise, or bank details in a workspace, those connections belong to that workspace. Processor fees on those payments are not a Planeward platform fee. Planeward does not take a cut of those payments.

You are responsible for the invoices you issue, the payment methods you enable, tax, and disputes with your customers.

5. Fees

Hobby is free for the first workspace you own. Additional workspaces you own each require Pro.

Pro is a paid monthly subscription. The price, seats, and limits are stated on Pricing. A seat is an active owner or member. Guests are not seats. Workflow-run overage on Pro is billed at the published rate.

Enterprise is a custom plan. We provision it and bill it separately. Contact [email protected].

Payments for Pro are processed by Polar. You can cancel from billing in the app. Access continues until the end of the paid period. The Refund Policy explains refunds.

Connecting Stripe, PayPal, Wise, or bank details so you can invoice your customers is separate from a Planeward subscription. Processor fees on those payments are not a Planeward platform fee. Planeward does not take a cut of those payments.

6. Acceptable use

You may not:

  • Use the Services for illegal activity, fraud, or to violate another person’s rights.
  • Upload malware, or attempt to break, overload, or probe the Services.
  • Access another account or workspace without permission.
  • Scrape, reverse-engineer, or copy the software beyond what the law allows.
  • Use Planeward to send spam or unsolicited bulk messages.
  • Impersonate Planeward or misrepresent your relationship with us.

We may remove content or suspend access if we determine a violation.

7. Availability

Planeward is a web application. We aim to keep it running, but we do not promise uninterrupted or error-free service. Features can change. We may add, limit, or remove parts of the Services.

8. Termination

You may stop using Planeward and ask us to close your account by emailing [email protected].

We may suspend or terminate access if you violate these Terms, if required by law, or if we discontinue the Services.

Closing an account does not cancel obligations you already have to your own customers.

9. Disclaimer

The Services are provided as is and as available, without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will meet your requirements or that workspace data will never be lost. Keep your own copies of anything you cannot afford to lose.

10. Limitation of liability

To the fullest extent permitted by law, Planeward is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, arising from your use of the Services.

If we are liable to you despite this section, our total liability is limited to the amount you paid Planeward for a platform subscription in the twelve months before the claim — or zero, if you have not paid Planeward a platform subscription.

This does not limit liability that the law does not allow us to limit.

11. Changes

We may update these Terms. The “Last updated” date at the top will change. Continued use after an update means you accept the new Terms. If a change is material, we will say so on this page.

12. Contact

[email protected]

By using Planeward, you agree to these Terms.